It's infuriating that they could take our money without providing the service they promised. To add insult to injury, the hotel refused any form of refund despite our immediate cancellation upon discovering the state of the rooms. We made the decision to leave and find accommodation elsewhere, feeling utterly let down and dismayed by the lack of basic hygiene and security. But the Aria team assured me that a clean room was guaranteed (even upgrading me to a 'stay well' room, but that assurance fell painfully short. I regret not listening to other negative reviews on TripAdvisor. It almost seemed like the sheer size of the hotel and its automated system for assigning rooms led to a lack of attention to detail and guest satisfaction. It's disheartening to think that a five-star hotel, as they claim to be, would let their standards slip so drastically. To make matters worse, the door lock was bashed in and completely unusable, a concerning security issue that I couldn't overlook.ĭespite their offer to switch rooms, the alternative was in the same deplorable state, leading me to lose faith in the hotel's ability to provide a clean environment. Dust was everywhere, and the sight of leftover food and candy bars strewn on the floor was appalling. From the moment we entered the room, it was evident that cleanliness was not a priority.
